Information Bijzondere Bijstand Buitenland (Special Assistance Abroad)
Last spring, the covenant Special Assistance Abroad has been implemented. Dutch and foreign travellers who applied for 'Special Assistance Abroad', pay a personal financial contribution of € 300 per person (within Europe) and € 900 (outside Europe). The personal contribution is collected in collaboration with Financial service provider Betalis B.V. If you have any questions about the personal contribution, please send an email to email@example.com or call 0031 76 8 200 201. They aim to answer your question within 3 working days.
Frequently asked questions about paying the personal contribution
The personal contribution has not yet been debited from my bank account, is this correct?
When registering for Special Assistance Abroad it was stated that the personal contribution will be paid via a direct debit. For various reasons it was decided not to collect the personal contribution, the traveller receives a payment request.
From whom do I receive the request to pay the personal contribution?
You will receive an email from firstname.lastname@example.org. If we don’t have your e-mail address but we do have your post address, you will receive a payment request by post.
I have not yet received a message about paying the personal contribution, who can I contact?
Send an email to email@example.com. Please mention your name, daily telephone number, details of your return flight (date, airline, destiny). We aim to respond to your email within 5 working days.
I have received a payment request, but the payment link in the email does not work.
You are probably using a payment link that has expired. Check if you have received a new e-mail from Betalis, this e-mail contains a new payment link. If this is not the case, please contact Betalis via email firstname.lastname@example.org. You can also choose to manually transfer the personal contribution to IBAN account number NL96 RABO 0116909129 (BIC RABONL2U) in the name of Betalis B.V. stating the repatriation number and the document number.
I cannot pay the amount of the personal contribution in one installment, can I make a payment arrangement?
Yes, that's possible. Send an email to email@example.com with a payment arrangement proposal. When the proposal for the payment arrangement is approved, Betalis will confirm the payment arrangement by e-mail.
Disclaimer for translation errors
The official language of Calamiteitenfonds is Dutch. The translation of this document was prepared with the utmost care. However, Calamiteitenfonds does not accept any liability for errors or omissions in this translation or the direct or indirect consequences of acting or failing to act based on this translation. It is not possible to derive any rights, of whatever nature, based on this translation. In the event of any discrepancy between the Dutch text and the English translation, the Dutch text shall be binding.